Brainerce HelpShipping
Set up where you ship and what it costs so shipping options appear at checkout.
Shipping in Brainerce works in two parts: you define zones (the places you ship to) and add rates to each zone (what shipping costs there). Customers see the matching rates at checkout based on their address.
Open Shipping in the sidebar. The two pages you manage are Overview (orders waiting to ship) and Zones & Rates (where you ship and what it costs).
Shipments is not a merchant page. A Shipments link may appear in your sidebar, but opening it sends you straight back to Zones & Rates. It is a platform-managed surface only Brainerce staff can open, and that is not a fault in your store. To see where a parcel is, open the order itself and see Order status and shipping. The Shipments reference describes what Brainerce sees on your behalf.
What you need for checkout to work
For shipping options to appear at checkout, you need:
- At least one active shipping zone that covers the customer's country.
- At least one active rate in that zone.
If no zone and rate match the customer's address, no shipping option appears, which can stop the order. Make sure your zones cover everywhere you sell.
If you don't see shipping settings, enable the Shipping module under Settings → Modules.
In this section
- Set up shipping zones and rates to create zones and add flat, free, weight-based, price-based, or pickup rates.
Adding a tracking number to an order is done from the Shipping overview. See Order status and shipping.
Connected carriers
Carrier accounts are connected by Brainerce, not by you. There is no Shipping → Carriers page in your sidebar and there is no self-serve way to add a carrier. The page exists but is restricted to Brainerce staff. Email [email protected] to have a carrier connected for your store.
A connected carrier account lets Brainerce buy real labels rather than only recording tracking numbers you got elsewhere: buying a label from the Shipping overview, voiding it if the parcel never goes, declaring customs for cross-border parcels, and having tracking events flow back onto the order by themselves.
Without a connected carrier, which is the normal state, none of that is available to you. Brainerce buys no labels and no tracking events arrive on their own. Use Record tracking to enter by hand the tracking number you got from the post office or courier. See Order status and shipping. That is the full shipping workflow for most stores, and it is not a degraded one.
Need help with shipping? Email [email protected].
Warehouses, suppliers and purchase orders
NOT YET AVAILABLE. Multi-location stock, supplier records, purchase orders, backorders and stock counts. Documented ahead of release; today stock is one number per product or variant.
Set up shipping zones and rates
Define where you ship and how much it costs, with flat, free, weight-based, price-based, or local pickup rates.