Brainerce HelpBilling & plans
Understand your Brainerce plan, upgrade when you're ready, manage credit packs, and view past invoices.
Brainerce charges a flat monthly subscription per store, plus optional credit packs for AI features and image generation. You manage all of it under Settings → Billing. (In the store switcher, the plan badge next to a store's name only shows which plan it is on. The one shortcut is on a Free store you own: it carries an Upgrade button that opens the plan page for that store. A store shared with you shows no button, and a paid store's badge is not a link into billing.)
Billing is account-owner only. If you are a Manager, Staff or Viewer on this store, you will not find Settings → Billing in your menu. The entry is not shown to you at all, and no permission your owner can tick will add it. That is expected, not a fault. If somebody else needs to pay for the store, transfer ownership.
Plans
| Plan | Who it's for |
|---|---|
| Free | Try the platform: up to 20 products and 10 orders/month. |
| Pro | A real online store: unlimited products, 300 orders/month. |
| Growth | Higher volume and multi-channel, at 1,000 orders/month. |
| Enterprise | Custom limits, priority support, and SLA. Talk to sales. |
See Plans & limits for the exact numbers, or the Pricing page.
Credit packs
AI features (the dashboard assistant, image generation, bulk alt-text) consume credits. Your plan includes a monthly allowance; on a paid plan you can buy credit packs to top up. Purchased credits don't expire while your subscription is active. See AI credits.
Invoices
You can update your payment method and download past invoices from the billing portal, opened from Settings → Billing.
Cancellation
You can cancel your plan at any time. Your store stays on the paid plan until the end of the current billing period, then moves to Free. Your data is never deleted.